James L Wallace?
No two funerals are the same. No two funeral directors are the same either.
Our staff choose to do this job because we care deeply about families. We care that you successfully arrange a send-off that’s just right based on what’s important to you and your loved ones. For some, that road is well trodden and for others, it’s the first time. But for all it’s an emotional time to make big, unfamiliar decisions. Our team offer experience, patience, time and a lot of understanding. Which is why compassion for bereaved families is our number one value.
This applies both to the deceased and also the bereaved family left behind. From the first time someone comes into our care, we treat them with the same respect we’d apply to our own family, throughout their final journey. And for those left behind, we ensure they can lean on our experience, have the time, space and support to arrange the funeral they really want, not one that is convenient for us.
We’re transparent about what’s involved in a funeral and also how much it will cost. No upselling, no hidden extras, no surprises. We don’t charge extra for viewings, Saturday morning funerals, out-of-hours removals or for any extra staff needed on the day. Delivering the highest standards of service matters to us: ensuring you get the support you need and earning your trust along the way.
Our dedication sets us apart too. From offering a single point of contact throughout rather than a split team or a call centre to being available 24/7, 365 days a year. And the little things we do such as picking up clothing, delivering ashes, returning jewellery and other valuables. After the funeral, we don’t stop caring. Families can access our complimentary bereavement support in a variety of ways: one-to-one counselling or attending a group course.
Each funeral is unique. Every funeral is special.
James L Wallace is here for you when you need us the most.
Tunes, hymns, melodies and songs are considered essential elements of a funeral. Here's our five top tips to hit the right note for you and your loved ones. With over five generations of experience in arranging funerals, one truth prevails at William Purves and this...
To absent friends at Christmas As we approach the end of 2021, James Morris, our Managing Director reflects on this time of year. Our memories are such a powerful thing, aren’t they? Every day I do this job, I see how precious every single memory is of someone loved...
2020 was unprecedented in our lifetime as funeral directors especially in the field of repatriation where we offer particular expertise. As a new normal for 2021 is emerging, our section on repatriation contains useful information for anyone having to repatriation to,...